Legal
Terms of Use
These terms explain how practices and professionals may use Rozah, including employer subscriptions, cancellation and refunds.
Last updated October 26, 2026. Questions? support@joinrozah.com.
Marketplace role
Rozah provides technology that helps practices and professionals discover opportunities and communicate. Rozah is not the employer, staffing agency, credentialing authority, insurer, payroll processor, or party to the final employment or contractor relationship.
User responsibilities
Users must provide accurate information, protect account access, respect applicable law, and avoid harassment, discrimination, spam, misrepresentation, or unauthorized use of patient information. Practices are responsible for their hiring team’s use of the service and for posting legitimate opportunities. Account access and candidate information may be used only for authorized recruiting purposes.
Credential and compliance responsibility
Credential information is provided by professionals. Uploading a document or passing a malware scan does not verify a license or qualification. Practices remain responsible for final credentialing, license currency, scope of practice, supervision, classification, compensation, insurance, and employment compliance. Professionals remain responsible for accurate credentials and working only within lawful authority. See Trust and credentials.
Subscriptions and recurring payments
Professionals do not pay to join, apply or connect. Employer subscriptions purchase access to the features and limits of the selected plan. The price, currency, billing frequency and any applicable discount are shown before payment. By purchasing a recurring subscription, the practice authorizes recurring charges at the disclosed rate until canceled. A promotional price applies only for its stated duration; the disclosed standard rate applies afterward unless the subscription is canceled.
Payment buys platform access, not a placement service or a guaranteed hiring result. Rozah does not guarantee a hire, interview, candidate response, or a particular number of suitable or available professionals. Candidate information and availability can change.
Cancellation and access
The practice owner can manage cancellation through Billing → Payment methods, invoices & cancellation. Complete the cancellation steps and retain the confirmation. Cancellation stops future renewals and takes effect on the date confirmed in the billing portal. If cancellation is scheduled for the end of the current paid period, eligible paid access continues until that date while the account remains in good standing.
Closing an opportunity, stopping use of Rozah, or removing a teammate does not cancel a subscription. Account deletion is a separate process. Contact support if you cannot access the cancellation controls or believe you were charged after an effective cancellation.
Refunds and billing concerns
Once paid access begins, subscription fees are generally non-refundable. Except as required by applicable law or approved by Rozah after review, no automatic refund or cash credit is provided for partial billing periods, unused time, unused invitations, a change of mind, or not making a hire. Canceling a renewal does not itself refund an earlier payment.
We review duplicate or incorrect charges, unauthorized charges and material problems accessing a paid service individually. Contact support@joinrozah.com with your practice name, account email, invoice reference and a description of the concern. Do not email full payment-card details or account passwords.
We will correct confirmed billing errors and provide refunds where required by law. We may also approve a refund or credit for an access problem after review. An approved refund is returned to the original payment method where supported; the time it takes to appear depends on the payment provider and bank. This policy does not waive mandatory legal rights, rights relating to unauthorized charges, or payment-dispute rights.
Plan changes
Review the price, effective date and any prorated charge or account credit shown in the billing portal before confirming a plan change. Scheduled downgrades take effect on the date shown. A billing credit created by a plan change is not necessarily a cash refund.
Privacy and support
Our Privacy Policy explains how personal information is handled. Report account, billing, safety or access concerns through the available reporting tools or support@joinrozah.com.
Changes and applicable rights
Material changes to billing or refund terms will be disclosed before they apply to a future purchase or renewal, subject to any notice or consent required by law. This policy does not retroactively remove rights attached to earlier purchases. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.